...there we stood in the doorway We heard the mission bell and we were thinking to ourselves "This could be heaven or this could be hell" Mirrors on the ceiling The pink champagne on ice. And she said: "We are all just prisoners here of our own device." (Eagles)

Thursday, March 20, 2008

Almost another $200,000 down the drain

If this account is true, I wonder if the secretary has kids.

Or was her reaction to an irate parent a reflection of an administrative posture that "no one talks to us that way. We are educational experts."

In the real business world, consumers who don't like the way they are treated don't go back. In the real business world, business owners have the right to refuse service to those they do not want to do business with. I know the public school system is not a business - because they get their money no matter what.

It may be difficult for many to comprehend the emotional processes a parent goes through when they find out their kid is lost. One of these emotional processes is an inherit sense of distrust that starts to emerge. They want to find their kid, and any perceived action that anyone else does not share that immediate need will not be taken well.

The previous HCDS Superintendent once tried to bring back that "welcome feeling" for parents. I believe there were a few "red carpets" sent around. I am sure his desire was for a change in the culture, not just another "check mark" and an substance-empty symbol.

I can only imagine, in my "malcontent disposition", that the kid and the parent will be blamed for the trauma they have chosen to feel. After all, they are not the only family the HCDS has to deal with.

And for those who don't grasp the significance of $200,000, that is all Eric Martin the HCDS thought was fair value.

God forbid that none of us have to endure a tragedy. It could happen to any of us.
Maybe the degree of professionalism that parents give to a public school system is how much the system sees the value of their kids.

1 comment:

PRO On HCPS said...

mid-morning update:

I have read the public comments posted on the Times' website under their article.

Well maybe the fact that I am a "malcontent" and "chronic complainer" and "will never be satisfied" has nothing to do with my perception on how parents react when their child is lost.